Team Leader - Sales @ 24/7 Customer

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Team Leader - Sales

24/7 Customer
3 - 8 years
Hyderabad
3 years ago
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Job Description

Job Responsibilities

Team Leader (TL) is the first contact for all the agents and SMEs.

Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives.

Communicate objectives on a daily, hourly and monthly basis to the front line associates.

Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement.

Deliver constructive feedback on their skills and performance.

Communicate training and policy & procedure issues and needs to suppliers training personnel.

Track observed agent performance versus goals on an hourly basis.

Motivate and encourage the assigned team of associates.

Conduct effective CSR screening interviews, as required or needed.

Review and audit at least three chats per agent per week for each supervised CSR handling

Ready to work in night shifts

Excellent communication skills

Looking for someone who can join immediately or within 15days

Please share your updated resume to Sa*****v@***.ai

Regards,

Saanvi

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: 24/7 Customer
Address: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, India
Location(s): Hyderabad

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Keyskills: TL Team Leading Inside Sales

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

24/7 Customer

[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...

Team Leader - Sales @ 24/7 Customer

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