Manager - Learning & Development - Chennai
- Access Healthcare
- 10 - 15 years
- Chennai
- 3 years ago
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Job Description
Greetings from Access Healthcare!
Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India and the Philippines, and our 17,000+ staff is committed to bringing revenue cycle excellence to our customers.
Experience required - 10+ years
Designation - Delivery Manager
Location - Ambattur, Chennai
New Hire Training Delivery:
- End to end responsible for managing new hire process training & On-the-Job Training (OJT)
- Monitoring and evaluate existing training programs effectiveness, success and ROI for every training program
- Review, Update and /or design training modules, content development for Product & Process training
- Prepare the training plan and calendar based on hiring pipeline
- Ensure the training delivery is as per the quality standards in all learning environments classroom, floor and virtual
Continuous Learning:
- Identify and assess future and current training needs through task analysis, process specifics in consultation with OPS/SQ managers
- Provide opportunities for ongoing development through Refresher and Product training programs
- Conduct regular TNA and plan interventions as per TNIs, Resolve any specific problems and tailor training programs as necessary
- Prepare effective training content and module as per business needs
- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
Strategic Role:
- Ensure the financial objectives of the training are met
- Collates and presents weekly training performance data to department head and supervisor
- Conducts training programs as per the inputs shared by key stakeholders and promote interesting learning session for the employees
- Presents ad-hoc training plans, solutions and results to all key stakeholders
- Demonstrates understanding of Employability skills, teaching materials, and procedures with understanding of various teaching methods
- Keeps abreast of learning and development best practices and introduces them to company.
- Facilitating performance evaluations and complete regular assessments of employees to identify coaching opportunities to lift performance.
- Leading, review and managing a team of AMs / TL / Trainers
- Team management (Production, Quality, Attrition, Shrinkage, Employee Engagement)
- Identify scope for automation or other technology solutions for the process
External Facing Description:
- Evaluate, investigate, and resolve compliance issues/concerns within the organization
- Good verbal and written communication
- Ability to plan, multi-task and manage time effectively
- Extensive knowledge on MS applications such as Excel, PowerPoint, Visio, etc.
- Ability to analyze data from various sources and publish dashboards, reports/ presentations
Interested candidates with relevant experience, please share your updated resume to je**********m@ac*************e.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: CA in CA
Contact Details:
Company: Access HealthcareAddress: A-9, 1st main road, Ambattur Industrial Estate, Chennai, Tamil Nadu, India
Location(s): Chennai
Keyskills: Training Programs Process Training Learning and Development OJT L&D Training Delivery
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Access Healthcare
Access Healthcare Services Pvt Ltd We strive to make a meaningful and sustainable impact to our customer's business by providing market-leading services and products We will continually innovate by applying the insights from our cumulative knowledge to achieve the best results.
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