Hiring Ops Recruiting Professional @ JP Morgan Chase & Co

Job Description

Job Description :
Essential Responsibilities:

• Respond to employee inquiries through an online portal
• Communicate to employees through Skype, Zoom and inbound/outbound phone activities to help resolve complex inquiries
• Review/respond to employee requests according to established processes, policies, company guidelines and regulations
• Complete HR related transactions/activities adhering to company policy and guidelines
• Process assigned work activities timely and accurately
• Participate in testing of system enhancements before deploying into the production environment
• Respond to client feedback and escalations
• Lead department initiatives focusing on process improvement, project management

Qualifications:

• Minimum of one year of Customer Service or Recruiting/ Operations experience is preferred
• Ability to adapt to rapidly changing business and technology needs
• Self-motivated and proactive with the ability to work in a team environment
• Must be able to work overtime as needed
• Shift- as per requirement (APAC / EMEA / NAMR)

Knowledge and Skills Requirements:

• Strong written and verbal communication skills
• Customer service-oriented
• Organizational, time management and multi-tasking skills
• Ability to work under pressure and handle high volumes
• Demonstrate active listening, probing and reading comprehension skills
• Possess strong analytical skills
• Strong interpersonal skills
• Ability to research issues and recommend resolution when no clear solution exists
• Possess strong organizational skills with attention to detail
• Strong attention to detail, high level of accuracy and problem solving skills
• Ability to take initiative and exhibit sense of urgency
• Proficiency withMicrosoft Office suite andHR Systems (new **@jp*c, AnswerKey and/or PeopleSoft) is preferred

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Manufacturing
Role Category: Associate - Campus Recruitment - Bangalore / Mumbai
Role/Responsibilies: Hiring Ops Recruiting Professional

Contact Details:

Company: JP Morgan Chase & Co
Location(s): Bengaluru

+ View Contact