Training Manager- Pune - Pune - InterGlobe
- InterGlobe
- 6 - 10 years
- Pune
- 3 years ago
- Email to a friend
- Report this job
Job Description
Manager Training will be responsible for up skilling and endorsement of Process Trainers and communication Trainers. Improving Training throughput by evaluating current training effectiveness and methodology. Content development, L&D, effective client and stakeholder management. TNI/TNA for LOBS along with POA and meeting training requirements from audit standpoints.
Contact- an****************i@ig*********s.com
Job Responsibilities:
- Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training) & Content Management (GF / PG)
- Lead a Team of Trainers, Coaches, TL to enable training delivery
- Evaluate Trainers and provide feedback to improve performance and facilitation
- Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills
- Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment
- Seek client / In house certification on each version of the Training Manual
- Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables
- Manage the team members aligned from a career perspective
- Motivate and Mentor the team to deliver against KPIs as per business requirements
- Manage escalations with required inputs to client and feedback to the team
- Preparing business reviews Internal & Client
- Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve
- Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint
- Perform FMEA to derive factors acting as a roadblock to Training Delivery, backed by designing & implementation of appropriate action plans to curb the curve
- Stakeholder & Client Management
- Planning & Forecasting training requirements for assigned business accounts
Education:
- Graduate in any discipline
- Experience in Training Domain
Desired Candidate Profile:
- Minimum of 1+ Years of experience as Manager Training
- Presentation, facilitation and coaching skills
- Excellent written and verbal communication skills in English
- Strong analytical skills with an eye for detail
- Proficiency in MS-Office
- Ability to work during all shifts
- Ability to take on stretch targets and achieve desired resultsRoles and Responsibilities
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: InterGlobeAddress: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Pune
Keyskills: Facilitation Classroom Training Content Management Coaching Feedback TNA Content Development Training Management Training Delivery TNI
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in