Spot Offer For Fresher (voice & Non Voice @ Medi Assist

Greeting from Medi Assist!

We have premium vacancy for Fresher for Voice & Non Voice Process at Medi Assist Mumbai.

Kindly find Job Description as below-

1. Voice Process-

To attend to customer calls on the toll free customer care number and provide satisfactory responses.

Update details of query and the appropriate responses on the CMS module.
Coordinate with other departments to ensure smooth and efficient transfer of information to ensure speedy settlement of issues.

Flexible with Rotational Shift

2. Operations Life-

Medical Appointments Scheduling
To update medical status in the system -Show/ No- Show
Medical Report Follow-up from the Diagnostic Centres
Grievance Handling
To schedule the medical appointments of Insurance and Corporate customers.
To send daily Show/ No- Show updates to HO
To reschedule No- Show appointments of insurance customers as per date and time communicated by the Advisor
Daily follow- up with the medical centres for dispatch of medical reports
Scrutiny and uploading of medical reports based on the Quality Check checklist, which is used in reviewing the documents uploaded onto the Access database
Follow up with the diagnostic centres for any query received from HO and closure of same within agreed TAT
To ensure medical reports TAT targets are met month on month.
Escort the HNI customers for their medical check-up as and when required
Effective coordination with internal departments ( like Call Centre, QC Team, Billing Team, other location Branches)
Ensure all queries related to customers/diagnostic centres are handled effectively

Interested Candidate Walk In for Interview with updated resume-
From Monday to Friday
Time: 11am to 3pm

Medi Assist Insurance TPA Pvt Ltd
4th floor. AARPEE Chambers,
Andheri Kurla Road, Marol,
Andheri East, Mumbai- 400056
Land Mark- Behind Times Square

You can refer you friend.
Contact Person- Poonam Sahu

Candidate Must have-

Good Communication

Flexible with shift.