Operations Analyst @ Finastra Software

Job Description

What will you contribute
Operations Analyst is responsible for the Operational Processing of various banks & credit unions and providing continuous support for balancing, reject and code line repair. Operational Process includes daily database backup operations, ACH reconciliation, OV report and restores, Application Monitoring Operations and Application Services-corrective Actions & preventive actions. Ensures all requests are being appropriately facilitated and that operational services are being provided in an effective and efficient manner
Responsibilities & Deliverables:

• Analyze & verify process transaction data, identify mismatches, track defects from detection to resolution and works to resolve defects.
• Collaboration with internal teams as well as with the remote agents for the operational service
• Build and maintain working relationships with project team members and co-workers to successfully complete projects and assigned tasks.
• Ability to work with applications on Unix, OpenVMS systems and data management which supports cloud platform used for data backup and recovery, cloud and infrastructure management, retention and compliance. Monitoring operations to make sure that application problems are discovered as quickly as possible.
• Deep dive into specific process areas to identity errors. Undertake data gathering, root cause analysis exercises and work with peers to clearly define key improvement initiatives.
• Analyze process models as they are (As-is). Document and compare them to the future and improved designs and work with wider support teams to determine the plan/approach for reaching the improved state.
• Collate data metrics/feedback on process compliance and effectiveness. Use detailed analysis to provide measurable data on process performance and highlight potential process improvement initiatives.
• Recommends and facilitates quality improvement efforts. Measures performance against process requirements.
• Effectively participates as a team player in planning, scheduling, and production.
• Utilizes the time management tool/web based database to ensure all time and materials are billed correctly, project instructions and client interactions are fully documented.
• Work closely with project requester personnel via email, phone, and in person to collect information needed to complete the project
• Define project schedules and manage multiple projects simultaneously and keep track of project tasks and status using SharePoint/other management software
• Maintain confidentiality at all times
• May cross-train in additional process disciplines to provide flexibility during peak times.

Required Experience:

• Strong analytical skill, ability to identify and solve problems proactively.
• Basic knowledge in UNIX commands.
• Proficiency in using standard project and business tools including Control-M, MS Office desktop applications, Power Point and SharePoint.
• Excellent verbal and written communication skills.
• Excellent time management skills and ability to meet individual and team deadlines.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
• Innovative - Ability to look beyond the standard solutions
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Conceptual Thinking - Ability to think in terms of abstract ideas
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result
• Creative - Ability to think in such a way as to produce a new concept or idea
• Decision Making - Ability to make critical decisions while following company procedures

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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.
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Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Banking
Role Category: VP Operations
Role/Responsibilies: Operations Analyst

Contact Details:

Company: Finastra Software
Location(s): Bengaluru

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