Customer Care Officer (CRO) - Female @ The Muthoot Group

Job Description

The Muthoot Finance Ltd is looking for experienced female professionals in Sales Department for leading the business development activities in their respective Regions for below position

Post: CUSTOMER CARE OFFICER (CRO)

Job Location:REGIONAL OFFICE ( Bhopal)

Job Responsibilities:-

• Monitoring & following up with 50 plus Customer Care Executives (CCEs) who is the sole female staff posted at our branches for improved customer service & business development activities.
• Achievement of Target assigned to them on Gold Loan & Other financial products .
• Working on the Knowledge , Skills & attitude of CCEs at Branch by providing in depth training remotely over Phone & visiting them in person to demonstrate the best work practices.
• Ensuring punctuality , discipline , dedicated efforts by the team of CCEs through counseling & course corrective feedback from time to time .
• Facilitating the Working of CCEs with Innovative , Effective & Customized Strategies for Performance Improvement of the CCE & Branch.
• Improving Selling Skills & Effective Communication Skills by Conducting Quarterly Business Review Meet in coordination with Training department .

Eligibility Criteria:-

1.Must be a graduate from a recognized University . MBA will be Preferred . 2.Min 4 years of experience in Sales/ Business Development Profile . 3. Experience in the BFSI Sector will be preferred . 4. Must have worked as a Team Leader for at least 2+ years out of her total experience of 4 Years.5. Must have the proficiency of Basic Computer knowledge . 6. Must have a go getter attitude desired for any target oriented Job . 7. A female Working Professional with maximum Age upto 35 Years .

Package :- Fixed Salary + Incentives (Incentives) + Additional Product Incentives + All Other 28 Staff welfare benefits applicable for Company Employees.

Interested candidate can share their resume to hr**r@mu*********p.com or call at 8129688***

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