Branch Operations Head is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch.
Branch Operations Head is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT),
Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
He/ She handles Internal and External Audit, provides data and oversees audit queries.
The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
Maintenance of cash balance as per Cash Retention Limit
Growth in Existing to Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
Achievement of Aggregate Cross Sell points target
Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc.)
Average Score of Structured Visit Reports
Monitoring of Office Accounts and AML alerts
Compliance & Risk
Ensure operations, risk control and process adherence at branches
Branch Audit scores
SOAX Audit scores
Fraud prevention
Operations risk monitoring
RBI audits, inspections and incognito visits
* Branch Profitability:
Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding Tracking big ticket apex line items inBranch P&L Rentals, Electricity, Employees etc. and taking corrective action if required Ensure timely recovery of interest and service charges.
*. Capability Building & Manpower Management: Identify training needs Inculcate self-learning culture among employees.
Exide Life Insurance, one of the leading life insurance companies in South India, is now growing its franchise in other parts of the country. The company is focused on providing long term protection and savings solutions and has a strong traditional product portfolio with a consistent bonus track ...