Program Manager - Hyderabad / Secunderabad
- Microsoft
- 7 - 11 years
- Hyderabad
- 3 years ago
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Job Description
- Responsible for conceptualizing, building, and landing programs, towards continuous improvement, grow and scale the portfolio of services
- Responsible to deliver a product / service / solution within constraints (schedule, scope and budget).
- Ensure quality execution in the delivery of a product / service / solution to drive satisfaction, outcomes, and positive Customer Partner Experience.
- Work with Engineering Leads in strategizing and executing a multi-year roadmap on DevOps portfolio of products, applications, and services
- Responsible to continuously refine and improve the processes towards effective delivery of services
- Drive the prioritization, planning and execution by partnering and collaborating with teams and resources across MCAPS organizations, in close collaboration with domain, IT, Security and Compliance functions
- Drive user experience, adoption and strong enforcement and adherence to hygiene, security, and compliance requirements of the organization.
- Coordinate, measure, monitor and communicate on portfolio/program health and risks
- Track, update and report projects/programs through Pathfinder, Azure DevOps or similar tools
- Continuously improve, enhance, and adopt/build newer features/services/practices into the portfolio/catalog of services
- Run the portfolio of services in adherence to information security guidelines and practices, and in compliance to ISO and related standards
- Keep a good balance between tactical and strategic work, ensuring necessary maintenance / operational activities for the supported services
- Leverage industry benchmarks, and DevOps, cloud practices to measure and improve.
- Actively collaborate with Stakeholders and Internal Business units to understand the requirements and deliver efficiently.
- Deliver Features Capabilities required by business, on time with expected quality
- Ensure value proposition and business impact for every product/project/service is documented and measurable
- Provide actionable insights and recommendations to organizational leaders and management on the supported services
- Ensure proactive customer/user communication, interaction, and resolution
- Drive customer obsession through high satisfaction and experience and in ensuring customer feedback is captured and actioned upon by partnering with stakeholders to build plans and remediate 100% of the constructive feedback
- Gather and evangelize customer success stories
- Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.
- Focus on driving for results and persevere despite difficulties or setbacks
- Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team s roadmap and portfolio of services in alignment to the wider organization
- Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.
Qualifications
- Must have a proven record of managing and executing work through large vendor teams and outsourced partners
- Demonstrated ability to manage large cross-functional programs, projects and initiatives driving global impact.
- Expertise in Project Management knowledge areas, and experience in managing projects in Agile methodology.
- Ability to lead and drive large scale change within an organization.
- Demonstrated ability to drive and continuously improve user experience and adoption of products, applications, or services.
- Positive disruptor that can view opportunities vs barriers.
- Strong verbal and written communication skills with technical and business leaders at all levels within large enterprises
- Ability to influence stakeholders to achieve impact through collaboration, presence, and strong communication skills.
- Demonstrated ability to work effectively in a multi-cultural and global environment spanning multiple time-zones.
- Must have proven record in client, partner and stakeholder management across internal business units, WW stakeholders and a varied partner ecosystem
- Is experienced on ITSM (Service and Incident Management)
- Should have a broad understanding of DevOps and SRE practices
- Competency in Analytical Problem Solving, Customer/Partner Relationships, Product Technology
- Understanding of ISO requirements and documentations preferred
- PMP, CSM/CSPO, ITIL certifications are a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area: Project & Program Management,
Role Category: Technology / IT
Role: Technology / IT
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Microsoft CorporationLocation(s): Hyderabad
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Keyskills: PMP ISO Information security Analytical Consulting Incident management microsoft Continuous improvement Stakeholder management Operations
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Microsoft
Client: Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
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