Team Leader @ GJ Solutions India

Job Description

Dear Candidate,

We have an immediate requirement for the position of Team leader

Company Name : GJ SOLUTIONS INDIA PVT LTD

Designation : Team Leader/Sr. Team leader

Experience : 1 To 4 Years

Process : Sun direct DTH

Job Location : Hyderabad

Languages preferred : Telugu, Hindi & English

Qualification : Any Degree

Roles and responsibilities: 

• Handling a team of 25 members involved with inbound and outbound voice operations for a domestic BPO
• Floor Management - To Maintain, track and analyze the team
• Handling the critical 365*24*7 operation and making sure all productivity and quality metrics are met
• Identifying and correcting process and product related discrepancies
• To ensure 100% closure of feedbacks
• Maintainindividual productivity andqualitystandards according to company requirements.
• Control attrition and manage unplanned shrinkage
• Candidate should have decision making skills and analytical skills and good communication (verbal and written)
• To create and publish regular operational reports with management and clients (daily, weekly, and monthly)
• To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
• Should be flexible with rotations shifts

Interested candidates can directly walk-in for below mentioned address with updated resume and can reach us on mentioned number.

REFERENCES ARE ALWAYS WELCOME: if you have any references, they can directly walk-in.

Thanks and Regards

Timila N

7981038***

GJ Solutions India Pvt Ltd

5th Floor, Pavani Prestige Complex

Above RS Brother Mall ,Ameerpet, Hyderabad

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