Change Management Technical Co-Ordinator @ Finastra Software

Job Description

What will you contribute
The Change Management Technical Coordinator is responsible for enforcing the overall process, making sure that proper change procedures are being followed. The ideal candidate must be highly organized and detail-oriented with a background in technology. You understand how to work within technical environments and have a strong background in planning, active follow-up, coordination and reporting for multiple work activities. The position requires strong knowledge and considerable hands-on experience with Information Technology Infrastructure Library (ITIL) processes, Change Management, and IT Operations Management (ITOM) procedures. The position requires a rotating shift schedule to support the Change Management processes 24x7.
Responsibilities & Deliverables:
The Change Management Technical Coordinator's responsibilities include but are not limited to:
* Be on a rotating shift schedule as needed to support change management processes 24x7
* Manage conference calls with large groups including stakeholders in high visibility situations with demanding time lines
* Coordinate the implementation of major changes using prepared detailed Release Plans, monitoring plan timing versus actual timing, communication with implementers, testers and stakeholders and initiating escalations as needed
* Assist with automated deployment tasks
* Coordinating and providing support to the Change Management function for the company.
* Ensuring Change Requests are completed properly, following the proper workflow, all information contained within them is accurate and have all necessary approvals prior to implementation.
* Ensuring all Change Management Policies, Standards, and Procedures are followed throughout the company by requesters/approvers/implementers.
* Managing Change Management queue and answering inquiries from internal customers
* Analyzing Change Request information for quality and compliance to process.
* Implementation plans and Back-out Plans, discussing steps and gaps with the change requester and/or implementer.
* Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
* Ensuring timely closure of Change Records with appropriate test results and Post Implementation Validation results.
* Performing change collision detection and working with requesters/approvers/implementers to resolve them in a timely fashion.
* Proactively investigating issues and liaising with external teams.
* Defining, measuring and reporting on Critical Success Factors and Key Performance Indicators for Change Management.
* Generating and posting of Change Management reports examples include Daily and weekly operational highlights
* Performs other administrative duties as required including updating documentation, note taking, status reports, change request clean up, etc.
* Maintaining an awareness of technology advancements and IT best practice, e.g. ITIL
* Identifying process improvement opportunities
* Other duties as required.
Required Experience:
Good Technical understanding for Windows Server, Linux/Unix Servers, Network devices, Oracle & SQL databases
2+ years Change Management or Change Co-ordination experience
Practical experience managing and coordinating large groups
ServiceNow (preferred)
ITIL Foundation V3 or higher
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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.
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Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Change Management Technical Co-Ordinator

Contact Details:

Company: Finastra Software
Location(s): Bengaluru

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