Call Coordinator @ Mansa Ram Proprietor

Job Description

Job Role:
. To Attend the inbound calls of customers in the queries & requests to customer's satisfaction
. To identify and convert the opportunities for cross selling (banking product) on customer's call
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues.
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:
. Graduate
. Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
. Excellent communication skills - Verbal & Written
. Good listening skills and strong communication abilities.
. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
. Should be able to establish rapport quickly with peers, managers & customers

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Call Coordinator

Contact Details:

Company: Freelancer Neelam
Location(s): Mohali, Chandigarh

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