Hiring for Customer Service Representative
- A2Tech. Hiring
- 0 to 4 Yrs
- Mumbai
- 3 years ago
- Email to a friend
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Job Description
Hiring for Customer Service Representative - Spot CC - Mumbai location!!!! (WFH)
!!! FRESHERS CAN ALSO APPLY !!!
Company Profile:
Porter is a 4-year-old flourishing start-up disrupting the logistics space in India. We help e-commerce, FMCG, SMEs, traders, 3PLs, Courier, Cargo companies boost their logistics productivity through our industry leading trucking marketplace. We are working on cutting-edge scheduling and route optimization algorithms, payment solutions and fraud prevention strategies that scale. We are backed by leading VCs like Sequoia capital and Mahindra Partners who have invested more than 20m$ in us and are serving some of the largest enterprises and numerous Indian SMEs.
Porter is looking for a spirited individual with a focus on employee engagement. The candidate would develop new, innovative methods to liven up interactions with employees and also seek and address the feedback received from them.
Customer Service .
JD for Customer Service Representative.
Educating the customers to use The Porter's service following a prepared sales pitch to give information and value proposition of our service.
Day shift support to assign logistic vehicles to desired clients given their request.
Database entry and management
Determine requirements by working with customers
Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Acting as a direct contact between the company and its existing and potential markets
Updates job knowledge by participating in educational opportunities.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
No Of Requirements :
English - Hindi - Kannada
English - Hindi - Telugu
English - Hindi - Tamil
Job Details:
Rotational Shifts from morning 7: 00 am - 11:00 pm.
Work From Home Module - Candidates ready to attend training and attend calls for 9 hours should only be scheduled.
2 week offs in a week - If in peak time & peak season if the call volume increases, One week off will be canceled & the employee will get one day pay.
Laptop / Computer & WIFI connection is mandatory.
Salary offered for freshers is 14,000
Highest paid salary will be 19,500
Candidates with proper documents will only be considered, Hike on the salaries will be given as per the previous in hand salary.
Note : Candidate should have Laptop / Computer & WIFI connection. It will be a work from home concept because of the pandemic situation.
Contact Hr Komal at 7208958*** or mail at ko**l@a2**************s.com for scheduling your interview or for any concern.
Key Words : Telecaling, Inbound, Outbound, Customer services, Customer care, BPO, voice process, Graduate Freshers
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Customer Service Representative
Contact Details:
Company: A2Tech. HiringLocation(s): Mumbai
A2Tech. Hiring
A2Tech working succesfull in Recruitment Field specilized in Head Hunting, Screening, Payroll management and may more...we do not charge anything from our candidates and no registrations fees...Company ProfileIts a leading technology services company that specializes in partnering with global orga...
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