Technical Support Engineer (Telephonic) [ Registered candidates only ] @ D Source

Job Description

Qualification
Education Specialisation Details
Graduate BE Computers
Graduate BSc Computer Science
Diploma Computers
Job Description
VacancyUploadedOn:25/08/21
VacancyUploadedByRohini
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Responsibilities:
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams.
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
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Skills:

• Problem Solver

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Salary will be negotiable as per candidates experience & knowledge
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For Walkin Jobs Call -
Trupti 9762588*** / Gayatri 83292 78533 / Jyoti 8857810***
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PleaseNote:
1.Readthejobprofile,gender,experience,qualification,joblocationandsalaryrange
beforeyouapply.
Ifyoudonotmatchanyoftheseandstillyouapply,DSourcewillissueyouanICL,butthe
clientwillnotconductyourinterview.
2.InyourICLweprovidethecompanycontactnumber,Callthembeforeyouactuallygo
forinterview.
3.Vacancycangetfilledanytimeatclientcompany,henceevenifyouhavereceivedICL,
DSourcedoesnottakeresponsibilityofyourinterviewbeingconducted
1.,,,,
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2.,
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3.,
Key Skills
Problem Solver

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Technical Support Engineer (Telephonic) [ Registered candidates only ]

Contact Details:

Company: D Source
Location(s): Pune

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