Digital Walk In For Customer Service Role @ Bajaj Finance

Job Description

Roles and Responsibilities

Job description

1. Handle customer inquiries both telephonically (Inbound / Outbound) / email /WhatsApp / Web Chat
2. Manage and resolve customer complaints , provide end to end query resolution
3. Solve any queries around opening Demat Accounts
4. Follow up where necessary
5. Give trading demos where required

Interview Date : 17th January 2022 (Extempore) & 22nd January  2022 (Final Interview Round)

Interview Time: 11:00 am onwards till 6:30 pm

Interview Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_NTBhMDQwNjItYjE3MC00ZGQ2LWE1NDYtNTM0MWRhYzAyMTk4%40thread.v2/0?context=%7b%22Tid%22%3a%22710de1d3-2901-4647-89e7-3b01f1c2806d%22%2c%22Oid%22%3a%22d34a4783-6d0b-40e2-b36d-3406fab109ee%22%7d

Position: (1) Executive (2) Assistant Manager

Department : Customer Service Retail, Broking

Job Location: Pune (Work from Office with COVID precautions)

Roles and Responsibilities

1. Handle customer inquiries both telephonically (Inbound / Outbound) / email /WhatsApp / Web Chat
2. Manage and resolve customer complaints , provide end to end query resolution
3. Solve any queries around opening Demat Accounts
4. Follow up where necessary
5. Give trading demos where required
6. Need to have good knowledge of securities markets

Required Candidate profile

• Graduate Any Stream
• 1 to 4 Years of Experience in Voice Sales from Broking or Banking background
• Willing to work in Shifts
• Willing to work from office (WFH candidates need not apply)

Note: Interested candidate can ALSO share their updated resumes on ri**********h@ba*********v.in or bf********n@ba*********v.in if they are unable to attend the drive as scheduled.           

Job Classification

Industry: Financial Services
Functional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Walk-ins

Education

Under Graduation: Any Graduate
Post Graduation: M.Tech in Electronics/Telecommunication, MCA in Computers

Contact Details:

Company: Bajaj Finance
Address: 4th Floor,,,Bajaj Finserv House,Behind Weikfield I, PUNE, Maharashtra, India
Location(s): Pune

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Keyskills:   Inbound Process Customer Service Demat Customer Support Customer Complaints Outbound Process Voice Process Query Resolution Customer Service Operations Web Chat