Hiring for customer support (non voice
- Freelancer Sheetal
- 0 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
Currently we are hiring for Chat and email process for our International client.
*Both side cabs
*5 Days working(rotational off)
*Rotational shift (should be comfortable with night shift)
JOB DESCRIPTION: CHAT AGENT
Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
Functional knowledge of using CRM solution and MS Excel
Provides back-up support to other group members in the performance of job duties as required
Domain knowledge of US Customer Service
Analytical skills are also required with an eye for detail
Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
Typing speed is crucial (Speed 30 words per minute 95% accuracy)
Job Description
Communicate with client customers via chat or voice call to help resolve the issues being faced
Receive, process and verify the accuracy of orders from customers utilizing the companys internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the companys internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
Maintain customer records by updating account information.
9717439***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for customer support (non voice
Contact Details:
Company Name: Freelancer SheetalLocation(s): Noida, Gurugram
Freelancer Sheetal
Nine years in the recruitment business, we have consistently maintained the highest standards, meeting our clients' requirements to their complete satisfaction. Over the years, we have gained an intimate understanding of the IT milieu and the unique demands it makes on its people. Our venture into r...
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