Lead Product Manager
- PayPal
- 12 to 20 Yrs
- Bengaluru
- 3 years ago
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Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.Customer Experience (CX) is the overall experience of a customer with PayPal, based on all their interactions before, during and after using our products or services. It is everything that affects a customer's perception and feelings about PayPal. It encompasses every aspect of our offerings, including policies, marketing, products, services, ease of use, reliability, customer service and any other aspect that engages with a customer directly or indirectly. The Customer Experience (CX) organization is chartered with improving our end-to-end customer experiences, building the muscle of being customer centric and thinking end-to-end to deliver amazing Customer Experiences. The Lead Product Manager, Customer Experiences (CX) will be responsible for triaging customer pain points and developing and executing against a high-quality backlog to solve customer pain points, while providing developing fellow Product Managers with industry best practices.
In this role, you will
- Collaborate with various customer success teams across the enterprise to consolidate customer pain points
- Identify potential negative experiences for customers by leveraging qualitative and quantitative data from multiple sources, identify opportunities and improve
- Triage customer pain points from various sources and analyze root cause to identify the right improvements
- Develop and execute against a high-quality backlog of identified solutions
- Partner with individuals at all levels to help deliver against defined customer outcomes
- Collaborate with domain Product and Engineering teams across the organization to improve best practices for creating customer centric end-to-end product experiences
- Lead, develop and mentor fellow Product Managers to ensure industry best practices are implemented
- Display a deep understanding and empathy for our customers with a relentless focus on solving pain points
Qualifications and Skillsets
- Experience implementing, leading or improving complex customer facing projects while demonstrating product best practices
- Demonstrated ability to actively participate and/or lead critical data discussions
- Ability to create and effectively manage global product roadmaps, prioritization, and constraints to ensure consistent execution of the product life cycle
- Strong communication skills with the ability to clearly articulate requirements
- Ability to gain context about any new area quickly and apply best practices to deliver on defined customer outcomes
- Ability to work in ambiguous situations
- 12+ years of experience within Fintech or eCommerce space in Product Management, Project Management or Customer Success
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at pa**************************n@pa***l.com.
R0083786 ,
Employement Category:
Employement Type: Full timeIndustry: Internet / E-Commerce
Role Category: Marketing / Communication
Functional Area: Not Applicable
Role/Responsibilies: Lead Product Manager
Contact Details:
Company: PayPal Holdings IncLocation(s): Bengaluru
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₹ 1.0 - 4.0 Lakh/Yr
PayPal
PayPal Holdings, Inc. is an American company operating a worldwide online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders
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