Agm / Dgm - Rcm - Quality
- Visionary RCM Infotech
- 10 to 17 Yrs
- Noida, Gurugram
- 2 years ago
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Job Description
Job description :
- Identify and escalate critical issues proactively and also act on those issues accordingly.
- Optimize process performance to create value for customer through optimum use of quality tools.
- Follows customer profitability practices such as Cost optimization methods, productivity & quality benchmarking, periodic target revision etc.
- Ensure tracking and collating of Quality (internal, external & client facing) data is performed accurately through BPS Quality Report.
- Focused on quality that strives for perfection through Six Sigma, Lean concepts etc.
- Should be able to forecast BCP readiness & work in accordance to manage & document.
- Anticipate issues and needs of the customer related to the project and address them proactively.
- Sponsor/Champion process improvement projects to improve process efficiencies.
- Work with support functions to enable infrastructure support to team and ensure zero downtime.
- Resource utilization and scheduling of end to end work.
- Prepare for infrastructure and other growth related requirements while working with the PMO team.
- Review documentation and knowledge transfer as per the project plan.
- Plan for resources based on volume projection and current available head count and allocate responsibilities.
- Oversee and support the transition of processes.
- Enable risk assessment and establish mitigation plan.
- Responsible for proactively managing costs to achieve and exceed profitability targets.
- Review process audit findings and take corrective action to prevent negative results.
- Drive awareness sessions on Innovation & Process Improvement.
- Identify cost optimization opportunities.
- Ensure adherence to Quality norms and processes.
- Perform checks to ensure that the process adheres to the guidelines and market standard prescribed (SOX, etc).
- Adhere to Organizational policies and procedures.
- Share best practices within the SBU and Organization.
- Guide and mentor team members and front line managers from a process & technical perspective to ensure delivery of SLAs.
- Build a culture of recognition, associate communication and celebration in the SBU.
- Ownership for all round people development through career planning, performance management and employee engagement.
- Conduct team building activities to enhance motivation.
- Conduct knowledge transfer sessions for new joiners in the team.
- Drive knowledge management and continuous up skilling of the team.
- Responsible for competency and leadership development.
- Conduct appraisals for team members in a timely fashion.
- Resignations / Absconder communication to Operations Manager.
- Manage attrition and absenteeism.
- Responsible for implementing all the Organizational and Practice level frameworks.
- Responsible for driving Reward & Recognition and employee engagement
- Establish systems and procedures in the team.
- Identify and develop promo table resources from within the team.
- Delegates/assigns task to team members and ensure optimum accuracy is achieved in all the deliverables.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Medical Transcription
Functional Area: Not Applicable
Role/Responsibilies: Agm / Dgm - Rcm - Quality
Contact Details:
Company: Visionary Rcm InfotechLocation(s): Noida, Gurugram
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₹ 5 - 12 Lakh/Yr
Visionary RCM Infotech
Founded in 2006, VRCM is headquartered in Chennai (India) & offshore delivery centers at 3 locations in India & 100% wholly owned subsidiaries in Florida and California. We began our journey with 4 member team by providing integrated Revenue Cycle Management Services to the Provider segment in the U...
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