chat process Customer Service Specialist Undergraduate & above @ Butter Worth Services

Undergraduate & above (No backlogs & Not pursuing any regular studies).
Roles & Responsibilities:

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
Contacts can be from customers and/or shoppers
Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
Responsible to document customer transactions accurately in the appropriate systems
Coordinate with the co-workers, lead persons and other departments as appropriate

Key Skills:

Preferred candidates with understanding on eCommerce websites
Should possess effective written communication skills and comprehension skills
Excellent Typing Speed: (At least 30 wpm)
Excellent interpersonal, interpersonal skills, team player
Willing to work in Night Shifts or Rotational Shifts (24/7)

Contact:

Sardar Gurudeep Singh

[Confidential Information]

Whatsaap

+91 8309940***