Unit Manager - Debt Management Services
- Bajaj Finserv
- 3 - 4 years
- Varanasi/Benaras
- 3 years ago
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Job Description
Duties and Responsibilities -
1.Mobile receipt compliance Oversee data extraction and sharing of data with branch teams for smooth execution of sampling process Guide the team to prepare the observations and feedback of customers on payment sanity (short delay miscommunication etc.); Analyze and draw insights from the sampling results Share the observations with respective businesses for validation with field teams
2.Collection/ Payment remittance Analyze and refine identified triggers (back to back cancellation etc.) to extract sharper data for collection remittance sampling Oversee the smooth execution of calling from branch to ensure payment is deposited within TAT Review collated data on compliance observations field observations feedback and observations from the sampling; Put final compliance remarks and observations - share with the field (NM and above) Draw insights with Chief Collection Officer and Business Head Prepare and update remarks on staircase matrix for the individual vendors based on occurrences of non-compliance; Develop action plan and put up remarks for penalization of vendors accordingly (200 across urban and rural markets)
3.Partner allocation and payout compliance exit partner calling Oversee the process to sample allocations and payout recommendation for partners; Identify the triggers relevant to identify potential issues with allocation for partners Monitor the exiting partners related triggers check feedback and discuss with respective business head; Oversee sample checking of identified issues and identify reasons for triggers Guide team to sharpen data extraction for better trigger analysis and sampling
4.Branch Visits Audit the Business Contingency Plan (BCP) book to ensure no misuse of the receipts and required approvals are in place for issue of receipt Gather inputs on the triggers across the various parameters of compliance by discussing with the branch teams interacting with partners etc. Prepare overall report on the branch visit and observations; share with respective teams upto BH and CCO Conduct investigations for employee / vendor escalation; Interact with concerned parties to understand the investigation matter and prepare the report
5.Data management and automation Coordinate and work with BI team to extract trigger-based MIS and seek opportunities for automation of triggers data and MIS to share real time observations and enhance awareness in the business teams
6.Team development Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives Participate in recruitment process to identify the right talent at various positions within the team Establish individual performance expectations and regularly review individual performance of the team Identify development opportunities for team members to enhance their functional knowledge
Job Classification
Industry: Financial ServicesFunctional Area: Sales & Business Development,
Role Category: Retail & B2C Sales
Role: Retail & B2C Sales
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: Bajaj FinservLocation(s): Varanasi/Benaras
Keyskills: Business Head Automation Data management Compliance Action plan MIS Debt management Auditing Data extraction Recruitment
Bajaj Finserv
Bajaj Finserv Lending Ltd Bajaj Finserv Lending offers loans for various needs. We offer loans for Bajaj Auto Two Wheelers under the name of Bajaj Auto Finance Ltd. We offer Consumer Durable Loans, Personal Loans, Loan Against Property, Small Business Loans, Construction Equipment Loans, Lo...
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