IT Analyst
- Cameo Global
- 0 - 1 Years
- Bengaluru
- 2 years ago
- Email to a friend
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Job Description
Title:- IT AnalystLocation:- Bangalore, India
Our Cameo Global Communication Pvt Ltd. Team is looking for IT analysts to work as a member of our Global Technical
Response Center to, primarily support Level 1 technical requests from internal employees over phone, chat, email and call
backs.
Responsibilities:
Provide resolution of procedural, process, information and technical problems for requests from internal client
base submitted over phone or automated means.
Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required
tools.
Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the
problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the
contractual agreements.
Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and
employers.
Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce
problems in the field.
Act as advocates for the internal clients to insure their needs and concerns are addressed.
Follow established procedures for call referral, escalation and problem resolution.
Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.
Recommend modifications to existing procedures or new procedures that will improve the overall operation of the
Service Desk Team.
Perform other duties and responsibilities as assigned.
Minimum Requirements
Excellent written and Verbal Communication skills.
Ability to communicate clearly and effectively with all levels of IT and Non IT staff via phone, email,
and/or IM.
0-6 months of experience in international call centers / service desks supporting international users
only.
Absolute availability and adherence to work shifts as assigned on a 24/7 mode.
Additional Areas of Focus
Working knowledge of Windows based operating systems and Applications.
Demonstrated or have the ability to analyze, troubleshoot and resolve issues of varying complexity with minimal
supervision.
Applies established solutions to solve known issues and assists in the development of solutions for new issues.
Able to manage crisis situations effectively.
Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer
satisfaction.
May be assigned to weekend or after-hours work.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: IT Analyst
Contact Details:
Company: Cameo GlobalLocation(s): Bengaluru
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