Job Description:
Technology Support and Technology Implementation team management
Responsible for managing new client implementation and on-going technology support for existing client and Tech implementation for growing clients.
Mentoring and Managing Team leads on Support & Implementation Utilization of Tech leads and the entire team capacity - Alignment of Organizational Goals.
Responsible and accountable for Accuracy and timelines for all deliverables for the span.
Providing updates to Senior Management on Projects and on Team.
Planning and allocation of bandwidth for Technology implementations. - Use Consero standard technology to fulfill clients requirement, resolve issues and bugs reported by the client and the Delivery team.
Have the Tech team provide solution on Consero standard technology platform to fulfill clients requirement.
Have the Tech support function regularly resolve issues and bugs reported by the Delivery team.
Work with 3rd party application provider for requirements and bug fixes.
Involve & provide recommendations & suggestions in strategical decision to improve the Tech function within Consero Interact with the US management team to highlight concerns if any or handle escalations.
Project manage the team during research and discovery of new applications or solutions.
Work with the team to document and have tech checklist for all the application setups.
Interested candidates can send their resumes at - Pr**************e@ep****************y.com or whatsapp at - 9004609***
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West