Practice Director
- Executive81 HR
- 10 to 12 Yrs
- Hyderabad
- 5 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Greetings for the day!
We are hiring for Practice Director
Roles and Responsibilities:
Define and implement Service Delivery improvement plans, focused on improving the quality of the Services.
Provide technical ServiceNow leadership either based on own technical ServiceNow experience or by
leveraging the Architects in the team.
Key Performance Indicators
This success the person has in this role, will be measured by the contribution to the following Key Performance
Indicators:
- Revenue Realization reaching monthly targets on customer revenue realization, assuring a maximum
possible amount that can be invoiced to our customers in each period
- Productivity reaching the desired billable occupancy levels, by managing with the global resource
manager the resource assignments and take actions as needed to assure revenue generation targets
are met
- Customer Satisfaction reaching desired customer satisfaction levels, by understanding customer
needs, translate these into specific actions or personalization of the Services provided and defining and
implementing general Service improvements plans
- Employee Satisfaction reaching desired employee satisfaction levels, by assuring to provide a safe
and attractive work environment, opportunities for personal growth, award desired behavior and build
team coherence.
Experience/Qualifications
Mid to senior level experience in leading software development teams (at least 5 years of experience in
such a role), with extensive experience in handling all people management aspects and proven
experience and ability to inspire a team to get the best results, improve itself and achieve more each
day
Understands and has own experience in an Agile Software Development Life Cycle process
Understands how to balance the different objectives and KPIs, to reach an optimal mix between them
and have overall success.
Sensitive communicator, able to build bridges and define and effectively negotiate and implement
solutions options that are best for all parties concerned
Ability to build and implement a performance-based culture, where high performers are rewarded, and
low performers are either assisted to improve their results or are asked to find opportunities elsewhere
Has extensive experience in a customer facing role, identifying opportunities for improvement in
Service delivery, and able to build relationships with customers and act a trusted advisor to senior level
management
Ideally, has experience in ServiceNow Delivery services / implementations
Regards
Team HR
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Management Consulting / Strategy
Functional Area: Not Applicable
Role/Responsibilies: Practice Director
Contact Details:
Company Name: EXECUTIVE 81Location(s): Hyderabad
Executive81 HR
Executive81 HR Solutions Pvt. Ltd We are driven with our vision to touch 100 Million Lives globally and each day of our journey serves the purpose to bring smiles for every mile. In this journey, we have retained the joy of working together and the passion to deliver the best to our clients and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in