Hiring For Technical Support/International @ Rivera Manpower

Job Description

Greetings from Rivera Manpower Services!

Currently we are hiring for TECHNICAL SUPPORT/ VOICES PROCESS.

For more information contact the numbers given below:

Calls can be made from 9:30am to 6:30pm on Weekdays.

Lamitha- 8884496***

Whatsapp - 9513900***

(Kindly WhatsApp if number is busy)

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers. Responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .

Required Technical and Professional Expertise :

• Graduation is mandatory.
• Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results.
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

Perks and Benefits:*Attractive Incentives*Bonus*Incentives*Shift Allowance
Note: Candidates should have experience into technical support voice process / only Female candidates

Regards,

Lamitha

8884496***

ri***********a@gm**l.com

Rivera Manpower Services

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: Rivera Manpower
Location(s): Hyderabad

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   IT Helpdesk International Call Center Laptop Support Calling Inbound Calls Voice Process Outbound Calling B2B service desk Desktop Support IT Service Desk Technical Support Client Servicing Technical Process Voice International BPO International Voice Process