Service desk expert @ Fujitsu Consulting

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Service desk expert

Fujitsu Consulting
3 to 8 Yrs
Pune
5 years ago
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Job Description

Incident Management

Scheduling, Vendor Management, Tech Coordinator, Ticketing Tool, MS Excel, ITIL Foundations, Project Resource Management

UK Shift, but if required should be comfortable working in 24x7 shift -Will have to work from client office in Pune or if required will have to work from Fujitsu Pune office. Responsible for coordinating and scheduling the on field engineer team - Actively participating in ticket management - Good Knowledge on Ticketing - Good Knowledge on Resource management/ Roster Management - SLA Management - Reporting, good knowledge on MS excel - Previous experience in the areas of engineer scheduling and/or ticket management is preferred but not essential - Very Good English communications and telephony skills, has to interact with UK people - Able to work under own initiative. As knowledge is gained the controller will be expected to prioritise work and contribute input - Confident and able to converse with colleagues and UK client - MS office (Outlook, Word, Excel)

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Client Server
Functional Area: Not Applicable
Role/Responsibilies: Service desk expert

Contact Details:

Company Name: FUJITSU CONSULTING
Location(s): Pune

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Fujitsu Consulting

Fujitsu Consulting India Pvt. Ltd. Fujitsu Consulting India Pvt. Ltd. Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 155,000 Fujitsu people support customers in more than...

Service desk expert @ Fujitsu Consulting

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