Principal Application Support Engineer
- Cvent
- 10 - 15 years
- Noida, Gurugram
- 3 years ago
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Job Description
We are looking for individuals that can not only contribute at a senior level, but can also make the whole team better by mentoring other team members. This is a hands-on position with a primary focus on the top tier technical support for products offered by Cvent. This position will actively serve as the escalation point to client services team for application issues and integration support. They triage, troubleshoot and ensure timely resolution of production issues, work closely with development teams and provide regular updates to stakeholders. Please share your resume at An*********y@cv**t.com for further process.
Responsibilities:
- Manage a team of 5-6 support engineers evaluating their performance.
- Keep direct reports motivated and engaged by closely working towards their career growth and providing equal opportunities to all
- Prioritize, manage expectations and communication to all key stakeholders across all levels of the organization
- Partner with the management team to continuously improve/ automate processes
- Establish benchmarks and report on Metrics, for teams productivity and efficiency.
- Assist in future recruiting efforts for application support.
Qualifications & Skills:
- Bachelors and/or Master's degree in Computer Science or equivalent experience.
- 8+ years in a product development company, preferably in a Software support environment.
- At least 2 years of management/leadership experience in a global software product development organization
- Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable polyglot persistent web-based applications
- Prior hands-on experience working through the design, development and release cycle delivering software to market.
- Strong oral and written communication skills to effectively engage, persuade, influence and articulate technical issues and solutions to a variety of stakeholders.
- Must be organized, detail-oriented, and possess the ability to multi-task in a dynamic, fast-changing entrepreneurial environment Strong customer service orientation along with the ability to build relationships across department
Job Classification
Industry: IT Services & ConsultingFunctional Area: Engineering - Software,
Role Category: Software Development
Role: Software Development
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: M.Tech in Electronics/Telecommunication
Contact Details:
Company: Cvent India Pvt. Ltd.Address: Building No. 14,Unit 1 - 19th Floor Tower C and D,, DLF Cyber City SEZ,and Part of 20th floor Tower D,, Sector 24 and 25A, GURGAON, Haryana, India
Location(s): Noida, Gurugram
Keyskills: Leadership Team Building L1 L2 L3 MS SQL Server Application Support Troubleshooting Analytics SQL
Cvent
Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also ...
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