Urgent Hiring For Team Leader Role in BPO @ @ Launching

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Urgent Hiring For Team Leader Role in BPO @

Launching
1 to 6 Yrs
Noida, Gurugram
3 years ago
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Job Description

Hiring for candidates from Call center customer service voice background Only.

(Domestics/International).

Responsible in daily operations of the call center supervising the performance of team.

Responsibilities :

1) Ensure KPI's are meet and maintained in line with company objectives.

2)Sound knowledge of Inbound/Outbound call center efficiencies :

i) AHT,

ii) Call Compliance,

iii) Shrinkage,

iv) Attrition,

v) FTR,

vi) Occupancy,

vii) Utilization,

viii) Absenteeism & NPS

3)Understanding of SLA & TAT Management.

4)Hands on experience of process Improvement Projects.

5)People Management.

6) Incident Management skills.

7)Cross functional coordination skills.

8)Excellent Communication skills.(Hindi & English)

9) 1 Year Experience as Team Leader On Paper Is Mandatory

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Urgent Hiring For Team Leader Role in BPO @

Contact Details:

Company: Launching Careers
Location(s): Noida, Gurugram

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Launching

Launching CareersÂ is aÂ young company and started its business operation with Permanent Staffing Solutions as its core competency.LaunchingÂ Placement was founded in 2007 by spirited and experienced HR ProfessionalsÂ to bridge the gap between the right talent and best jobs in Industry. We...

Urgent Hiring For Team Leader Role in BPO @ @ Launching

Home > Customer Service (Domestic)