Senior Product Manager @ Swiggy

Job Description

Senior Product Manger-Track screen
KNOW ABOUT THE TEAM AND THE ROLE
We are all about building products that make this world fun, and a more convenient place to live in! **@Sw***y dream of changing the way India Eats and now the way India consumes convenience! :)
Being a hyperlocal food delivery business means capturing the needs of not one, but three customers - the end consumers, the restaurants, and the delivery executives.
The product team works closely with engineering, design, data sciences and analytics to deliver the best possible customer experience through seamless technology solutions.
We're looking for talented, passionate and fearless product managers to join our young, vibrant team. If you're passionate about solving the right problems, can communicate solutions effectively and can hustle to get it executed, we want to talk to you!
This Senior Product Manager will lead post-order customer experience products at Swiggy including full ownership of the Swiggy Post-Order Tracking Screen. Once the customer has placed an order on Swiggy, the post-order Tracking Screen acts as the single most important touchpoint of the App to provide key order-related information to them, and keep them apprised about the status of their order, as well as an entry point to easily reach out for help, if needed. Customers expect Swiggy to be proactive and transparent in our communications, especially when service defects creep into the order fulfilment experience. As a product owner, you will be working closely with the best UX designers, data scientists, engineers and various other stakeholders to build unique and exciting experiences, backed by strong data based insights to help deliver peak experiences across Swiggy initiatives and product lines.
The uber goal is to bring unparalleled convenience to Indian consumers by ensuring a highly reliable and consistent fulfillment experience on each and every Swiggy order and proactively act on service defects in the post-order journey and enable customers with automated tools and applications for customer self-service. If you have a passion for building and scaling marketplaces that stand out for great customer experience, this is a game changing role in a crazy pursuit to build India's most loved consumer brand.
What Qualities are we looking for
* Minimum 3-6 years of solid product management experience in consumer facing product management roles is a must. Proven ability to build consumer facing technology products from scratch and the vision to scale them fast, with relentless focus on quality and user experience. Prior experience in building and scaling marketplaces is preferred.
* A very solid product sense exhibited through past decisions taken, and reflected in the quality of products shipped in your work experience with your fingerprints all over them.
* Vision - Ability to define a clear product vision which aligns with our broader business goals, and delivers real customer value
* Strategy: Ensure that the product strategy is clearly articulated across the org., well understood and communicated, and progress towards it is tracked holistically
* User Focus: Ensure customer's needs are at the heart of the technology and experiences we build. Work effectively with all stakeholders required to bring user-backwards products to life, focus on delivering value to our users as soon as possible, and then iterating to maximise gains.
* Prioritisation: Make informed trade-off decisions while creating roadmaps, ensuring execution and time-to-market are optimised while balancing user needs and business priorities.
* Long term thinking - Deep thinking on long term business needs and user focus while creating product roadmaps, and ability to glean customer insights and feedback from multiple channels including through structured customer research
* Data oriented approach, a key eye for numbers, market insights and an appetite for business context and metrics. Can arrive at well thought hypotheses for fairly ambiguous questions and influence product vision/roadmap basis analysis of data patterns.
* Outstanding oral and written communication skills, the ability to articulate and evangelize product vision, and Go to market plans in a compelling story telling manner.
* Expert at negotiating complex matters amidst conflicting sources of information and diverse opinions. Rally key stakeholders to commit resources to the product vision and take decisions in a collaborative way.
An ideal candidate will have:
* Post Graduation with 3-6 years of core Product Management experience (Bonus points for tech chops!) in Series B+ company
* Experience in building impactful and customer facing products in E-commerce categories or Hyperlocal business ecosystem
* Worked on complex cross functional products
* Experience in developing/enhancing products leading to massive impacts in revenue, growth, consumer experience, fulfillment etc.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.

Employement Category:

Employement Type: Full time
Industry: Manufacturing
Functional Area: Other Production
Role Category: Application Engineer
Role/Responsibilies: Senior Product Manager

Contact Details:

Company: Swiggy
Location(s): Bengaluru

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