Job Opportunities || Service Desk// Technical
- Wipro
- 0 - 1 years
- Noida, Gurugram
- 3 years ago
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Job Description
Job description
- IT Service Desk Agent L1 Qualification: Graduation and above (Minimum graduation is mandatory)
- Salary structure:
- Salary - As per market standards
- Location: Gurgaon
- Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.
- Major activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Note: We don't charge any amount for hiring, be aware from any such activity and we will be not responsible for such activity.
For more info, contact and send your resumes on the email given below:
Sh***********l@wi**o.com
RoleTechnical Support -
Voice / Blended
Industry Type
IT Services & Consulting
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required, MBA/PGDM in Marketing
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: WiproAddress: Sy No. 76P, 80P,,Wipro Limited,Sarjapur Road,Dodda, kkannelli, VARTHUR HOBLI, BANGALORE, Karnataka, India
Location(s): Noida, Gurugram
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Keyskills: Communication Skills
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Wipro
About Wipro Ltd. Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of Busine...
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