Retail Sales Area
- Quotient Consultancy
- 6 to 11 Yrs
- Mumbai
- 2 years ago
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Job Description
Leading Telecom Company Hiring Area Manager
MUMBAI
Interested please call MAHEK 022 40697707/ 9137263*** and drop your CV at qu****************y@gm**l.com
Age : 36 yrs
Function: D2C Reporting To: Circle Retail Head Job Level: Manager / Sr. Manager
Purpose of the Job D2C ZSM spearheads delivery of all lines of businesses in thecatchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make the preferred Service provider as well as ensure successful In-store operations.
Key Deliverables Retail Store Operations: Strategic Store Rollouts- Ensuring all store deployment processes are completed in time for launch of stores (staffing/inventory/ IT)
Store Operations/ Compliance/ Profitability: Ensure & Own compliance with all defined SOPs Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc) Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc. Monitor all competitor activities and share recommendations for response Ensure escalations are handled within the stated TAT Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan To ensure deployment of agreed programs across all stores
Skills Required Broadband Operations: Enhance acquisition quality Drive growth in contribution from higher rental plans Mark territories for TSMs and drive productivity growth. Increase the Tag utilization in Low Utilized NEs and buildings. Working closely with Channel Partners and TSMs to support closure of leads Drive engagement with residential societies (RWAs) to make the preferred service provider
Customer Service: Provide best in class services to customers while keeping Detractor Index in check. Ensure total compliance of CE guidelines & processes Ensure Circle support to manage exceptional escalations, if required People development &
Team management: Ensure seamless supply of quality manpower at the stores & field Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.
Educational Qualifications Results orientation Entrepreneurship Strong communication skills Consultative Selling skills Collaboration skills Team management
Must be a Graduate (Full Time)/ MBA (preferred)
Work Experience Must have 6 - 8 years of sales experience, preferably in Retail/Broadband sales.
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Retail Sales Area
Contact Details:
Company: Quotient ConsultancyLocation(s): Mumbai
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Keyskills: sales marketing business development target retail channel partners training programs service processes people development behavioral training operational support consultative selling cv ce nes stores supply selling closure control
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