Customer Service Representative ( Blended ) @ I Tech Solutions

Job Description

Role & Responsibilities
Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and
Phone calls.
Coordinate back-office operations related to returns, payments and other order related issues
Resolving customer grievances or special requests to designated departments for further
investigation for product or service related issues
Follow up to ensure that appropriate actions were taken on customers requests after escalation for
the same has been raised
Maintaining records of customer interactions, transactions, details of inquiries, grievances, and
comments, as well as actions taken for prompt resolution
Ensure timely issue resolution by taking required steps thereby avoiding any escalations
Resolving product or service problems by clarifying the customer's complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem at hand .
Skills:
Strong interpersonal skills and command over the English (written & spoken) .
Ability to Multi Task amongst other processes
Demonstrates ownership and accountability while addressing queries, concerns or problem
Experience working independently and scoping/executing high-quality deliverables are a must
Working knowledge of Microsoft Office
A customer focus demeanor with a high level of enthusiasm and a positive attitude is a must.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Service Representative ( Blended )

Contact Details:

Company: I Tech Solutions
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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