Agm - Call Center - Gurgaon - Frankfinn
- frankfinn
- 12 - 18 years
- Noida, Gurugram
- 3 years ago
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Job Description
Position - AGM CALL CENTER
Location - Gurgaon
Working days - Monday to Saturday
Roles and Responsibilities :-
To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Desired Candidate Profile :-
Hands on experience in domestic outbound sales process
Customer Focus, Customer Service, Verbal Communication, Informing Others, Process
Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing
Processes, Emphasizing Excellence
Must be having minimum 12yrs of experience in total out of which atleast 8yrs of experience in taking care of Outbound call centre sales process.
Min number of agents handled : 300+
Interested candidates with having relevant experience can share their updated CV at sa*********r@fr******n.com
Call Sapna at 8826200***
Job Classification
Industry: Education / TrainingFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: FRANKFINN AVIATION SERVICES PVT. LTDLocation(s): Noida, Gurugram
Keyskills: Call Center Operations Outbound Sales Selection Telecalling Calling Domestic BPO Process Improvement Outbound Calling
frankfinn
Frankfinn is the World's No. 1 Air Hostess Training Institute. It provides training in the field of Aviation, Hospitality, Travel, and Customer Service. Since its inception in 1993, the company has been growing at an exponential rate, and currently, it is the only company in this field that operates...
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