Process specialist - Call Lily
- Equations Placements
- 2 to 7 Yrs
- Pune
- 5 years ago
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Job Description
Dear Candidates,
Warm Greetings from Equations Placements,
We are hiring for customer service voice for L3 (process Specialist)
Salary Upto 4.5lacs
Workplace - Hinjewadi
U.s rotational Shifts / Any 2 days work off
Candidates with good Communication Skills in English
Please Call Lily - 7506940***
Job Description Customer Service Specialist for Inbound / Outbound Contact Center
The Job Role and Responsibilities
The primary responsibilities of a Customer Service specialist would be:
Handling escalations and complex queries.
Manage large amounts of incoming and outgoing calls
Answer calls professionally to provide information about products and services, take/ cancel orders, or
obtain details of complaints.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further
investigation.
Competencies and Skills Required
Customer Service specialist plays a critical role in providing an interface between customers and the client
company.
Looking for candidates who have good communications skills, interpersonal skills and can handle stress
well.
The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation
or solution to the customer's problem.
A clear and pleasant speaking voice and fluency in English is also desired.
The major skills and competencies that employers look for in a candidate are:
Proven customer support experience or experience as client service representative
Excellent communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Ability to multi-task, prioritize, and manage time effectively
Work Environment
This job operates in a call center office setting. This role routinely uses standard office equipment such as
computers, && phones.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Sunday 24X7, 365 days a year with
rotational shifts
Required Education and Experience
1. Full time graduate
2. Customer service experience in an international call center setup for a minimum of 24 months as an
escalation specialist.
3. Experience in UK market and regulatory knowledge (FCA) will be an added advantage.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Process specialist - Call Lily
Contact Details:
Company Name: Equions PlacementsLocation(s): Pune
Equations Placements
Equations Placements has been a preferred vendor for many of the clients, namely - TC$ J*CHASE NCO INTELENET CONVERGY$ CAPIT* WNS EXL MPHA$I$,INFO$Y$, CONCENTRI* FAREPORTAL $ITEL,$UTHERLAND,OCWEN FIR$T SOURCE,$TERLING TECH M and many more
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