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Lead Generation Specialist @ Kan Infocom

Home > Customer Care Executive (Call Centre)

 Lead Generation Specialist

Job Description

Dear Candidates,

We are looking for Customer Relationship Manager.

      Job Description:

The job involves.

  1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per call, chat or email.
  2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  3. Understanding multiple products and processes.
  4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

     Role & Responsibilities:

  • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
  • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
  • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
  • Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
  • Ability to achieve stretched targets and able to manage the organization standards.
  • Maintain Superior quality service by following organization standards.

     Freshers can also apply
Regards,

Asma Shaikh

as******2@gm**l.com

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Lead Generation Specialist

Contact Details:

Company Name: Kan focom
Location(s): Mumbai

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₹ 1.5 - 2.0 Lakh/Yr

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Kan Infocom