Hiring For Customer Support_Voice Process @ Xoriant Solutions

Job Description

Hiring forCustomer Support_Voice Process

Exp: 2 - 5 Years

Job description :

Providing customers with information on products, services & offers

Take calls from customers and do outbound calling

Identifying customer needs

Taking customer calls and solving queries

Experience in international call center background preferably who has handled US customers

Good command over language and who would be able to understand the US accent

This would be covering US timing. Which means work hours would be 7pm to 4 am IST

Job specifications.

                Call timings: 8:30 am to 5 pm ET (US business hours) (7 PM to 3:30 AM IST)

Applications & tools to be used : Microsoft CRM, Call centre application, VPN and Softphone (ShortTel)

Please share below details with your updated resume at Pr******i@xo****t.com:-

How soon you can join -

Total Exp -

Current Location

Preferred Location

Current CTC

Expected CTC -

If Interested , Kindly share your resume @ Pr******i@xo****t.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Engineering - Software,
Role Category: Software Development
Role: Software Development
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Xoriant Solutions Pvt Ltd
Address: 4TH FLOOR, 401/402, WINCHESTER,, HIRANANDANI BUSINESS PARK, HIGH STREET, POWAI, ANDHERI EAST, MUMBAI, Maharashtra, India
Location(s): Pune

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Keyskills:   Voice process Customer Support US shift