Consultant - Customer Service - Mumbai @ Sutherland Global

Customer Service Consultants in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Our most successful candidates will have:

• High school diploma or GED

• Demonstrated ability to perform at a high level, to support our high volume of inbound calls

• Excellent verbal and written communication skills; proficient reading skills required

• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

• Prior customer service experience preferred