Product Manager, Rider Automation - Customer
- Uber
- 1 - 4 years
- Bengaluru
- 3 years ago
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Job Description
As a Product Manager for Customer-Obsession, you will be responsible for the strategy and development of self-service and proactive support solutions to deliver exceptional customer experiences across mobile, web, and phone platforms for Uber Riders. You will be using best-of-breed technologies (including chatbots, AI/machine learning, NLP) and innovative design thinking to accomplish this at a scale that has never been done before in the industry.
What the Candidate Will Do
- Define the roadmap and lead the execution of self-service solutions for Uber Riders
- Work closely with an extensive global community operations organization to build efficient and scalable customer support experiences
- Internalize and deeply understand Uber's mission and strategies, as well as the mission and objectives of your specific team
- Distill vision and strategy for the team, get all members of cross-functional team #superpumped.
- Be incredibly truth-seeking. Collect whatever data is vital to advise product direction, whether in the form of competitive intel, rider behavior or other business metrics. Solicit and welcome critical feedback.
- Drive cross-functional team to set qualitative objectives and quantitative goals
- Drive innovation, definition, deliverables planning (roadmap), and design of entirely new Uber products and product features to deliver against team and company goals. Requires challenging all members of cross-functional team (engineering, design, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans.
- Make tradeoff decisions based on technical and business insights and experimentation
- Monitor and measure launched products and feed insights back into the product development process to drive growth
- Clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees, and Riders
Basic Qualifications
- This role demands real passion for the customer, phenomenal technical depth, principled thinking, well-honed product judgment, a stubborn refusal to settle, bold innovation, a high design bar, and a mentality of starting with the customer first and working backward
- A computer science undergraduate degree or other engineering degree equivalent
- At least 3+ years experience delivering highly successful web or mobile products with your signature all over them
- Data-driven decision-making ability
- A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
- High standards across the board - from your own contributions to the people you work with to the products you work on
- Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up
- Passion for Uber's mission and the company's hybrid technology/operations nature.
- A deep desire to grow and learn
Preferred Qualifications
- Excellent understanding of Mobile & Web development and automation technologies
- Experience with ML, NLP, AI, Chatbot is a significant plus
Job Classification
Industry: InternetFunctional Area: Product Management,
Role Category: Digital Product Management
Role: Digital Product Management
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: UberLocation(s): Bengaluru
Keyskills: Computer science Basic Automation Web development Machine learning Customer support Engineering Design Technology operations Monitoring Spectrum
Uber
Ubertal was created in 2011 in Silicon Valley with the initial objective of helping high growth software companies solve their toughest business challenges. Through this process weve identified common challenges faced by companies and have developed our own software solutions (IP) and co- created s...
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