Universal Trainer
- 24/7 Customer
- 3 - 8 years
- Hyderabad
- 3 years ago
- Email to a friend
- Report this job
Job Description
Job SpecificationsLooking for candidates who are willing to work in Night Shifts
Statement of purpose
To train new recruits (agents) and ensure that they are equipped with the soft skills/ communication skills & Product knowledge required for the Operations floor
Through Foundation & Product level training (ILT & VILT)
Summary of essential job functions
To train on the FLE/PLE modules, to get multi skilled on the different modules
Content creation and designing/ redesigning of modules
Ensure right candidate is selected through voice testing/non voice recruitment process
Client management as an SME from 247.ai should be able to handle client conversations on the product related concepts independently
Minimum requirements (Education Qualification & Work Experience)
Bachelors degree
Should have training / work experience in the call centre industry
Should have trained for core technical processes
Excellent communication and cognitive abilities
Competency Requirements: [Technical & Behavioral]
Must be adept in MS Office
Facilitation Skills (certifications added advantage)
Communicate effectively & assertively /able manage self and immediate clients (agents/operations/clients/supervisor)
Job Responsibilities
To ensure the new agents come up the learning curve and are equipped with the skill sets required by training on the FLE & PLE modules
Conduct induction as required
To coach the agents on process/ communication and equip them with the skills to handle live calls/ chats on the Operations floor to ensure they meet the metric targets.
On the floor coaching
Handle scalability interventions ensure right quality of agents are being hired
To conduct refresher / reset skill training for agents from the Operations floor
To take on the responsibility of Lead Trainer for the process assigned to him/her
Work Location: Hyderabad / Bangalore
Looking out for candidates who can join immediately or within a month.
Share the updated resume to sa*****v@***.ai
Job Classification
Industry: BPO / Call CentreFunctional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: 24 7 aiAddress: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, India
Location(s): Hyderabad
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Keyskills: process trainer trainer communication coach
Fraud Alert to job seekers!
₹ 1,00,000 - 6,00,000 P.A
24/7 Customer
[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...
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