Team Leader Inbound @ Conneqt

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Team Leader Inbound

Conneqt
2 - 7 Years
Hyderabad
3 years ago
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Job Description

Must have minimum 2 years of experience as a Team Leader in BPO customer support.
Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
Team Handling, Team Management, Daily Reports, SLA, AL, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
Ensure daily meet of service level & Shrinkage.
Conduct Huddles pre and post Shift
Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations.
Should be Excellent communication skills in English and Any South Indian language.
Should be graduated in any Stream.
Any 6 days of work.
Candidate should be flexible to work with Rotational shift.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Team Leader
Role/Responsibilies: Team Leader Inbound

Contact Details:

Company: Conneqt Business
Location(s): Hyderabad

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...

Team Leader Inbound @ Conneqt

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