Sr. Client Servicing Manager
- DirectUsHr Services
- 3 - 5 Years
- Mumbai
- 2 years ago
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Job Description
Responsibilities:Build and manage a team of Client Servicing Managers and ensure they are providing an exceptional client experience
Interact with clients and build relationships with them while ensuring their marketing needs are being met
Initiate conversation and pitch potential clients to develop business
Contribute to digital and design strategies and ensure deliveries are aligned with timelines
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Qualifications for Sr. Client Servicing Manager
3+ years prior experience with an Ad/Digital agency in a client facing role
Potential to succeed in a leadership role
Excellent communication skills and the ability to anticipate the needs of customers
Must demonstrate strong analytical thinking skills
Should possess strong problem-solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of Digital Marketing and Ad space, and the ability to adapt promptly
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Our Sr. Client Servicing Manager must be a agile thinker and executioner
Interact with clients and build relationships with them while ensuring their marketing needs are being met
Initiate conversation and pitch potential clients to develop business
Contribute to digital and design strategies and ensure deliveries are aligned with timelines
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Qualifications for Sr. Client Servicing Manager
3+ years prior experience with an Ad/Digital agency in a client facing role
Potential to succeed in a leadership role
Excellent communication skills and the ability to anticipate the needs of customers
Must demonstrate strong analytical thinking skills
Should possess strong problem-solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of Digital Marketing and Ad space, and the ability to adapt promptly
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Our Sr. Client Servicing Manager must be a agile thinker and executioner
Employement Category:
Employement Type: Full timeIndustry: Advertising
Functional Area: Advertising
Role Category: Client Servicing
Role/Responsibilies: Sr. Client Servicing Manager
Contact Details:
Company: DirectUsHr ServicesLocation(s): Mumbai
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Keyskills: Client Servicing
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DirectUsHr Services
DirectusHR Services (www.DirectusHR.com) is a 6-year-old, HR Outsourcing & Strategic Consulting firm, with experience of over 30 clients. We are a growing team looking to expand our business to international markets now.
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