A Hotel Manager, or Hotel Administrator oversees the smooth running of the day-to-day operations in a hotel and also manages ongoing profitability. Their duties include marketing and promoting the business, managing work schedules and providing service delivery that exceeds guests expectations.
Hotel management involves a wide range of duties that include strategic thinking, event planning, financial management and client services. Their duties may vary depending on their work environment, but generally include:
Setting revenue and guest satisfaction targets and ensuring that these are met
Managing budgets and finances and controlling expenditure
Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied
Recruiting, training and managing a hotels employees
Carrying out regular inspections of a hotels property and amenities and organising necessary maintenance
Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place
Implementing and reviewing standard operating procedures to continuously improve a business
Proactively seeking opportunities and ways to maximise revenue and develop service delivery
Monitoring employee performance and offering regular evaluation meetings designed to improve service
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Keyskills: decision-making customer service skills leadership skills sound understanding time-management skills
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