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Software Support Specialist - Gurgaon - Amdocs

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 Software Support Specialist - Gurgaon - Amdocs

Job Description

Provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure that the product/solution performs within optimal design specifications

  • Investigates, debugs, and reproduces issues, provides fixes and workarounds, and verifies changes to ensure continued operability of the software solution.
  • Highlights and assists in mitigating risks from technical aspects. Responsible for handling escalations from SW Support Engineers
  • Analyzes production issues from the business and application/code perspective and outlines corrective actions. Performs impact assessment of the production issues and contributes to the Root Cause Analysis of critical issues. Responsible for handling escalations from SW Support Engineers
  • Brings continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
  • Applies automation to minimize complexity, reduce time to response, etc.
  • Contributes to meeting various SLAs and KPIs as applicable for the account and unit, for example, responsiveness, resolution, software quality SLAs, etc.
  • Communicates with internal/external customers to enhance the understanding of customer problems and verifies that an appropriate resolution has been applied.


    • Overall, 5 years of experience as a Software Support Engineer
  • Ability to lead 2-3 support engineers and own product support interpedently
  • Good knowledge/understanding of support/ ITIL processes
  • Excellent communication and problem-solving skills
  • Hands-on experience in Linux, PL/SQL or TSQL, Agile (Scrum), Kanban
  • Expertise in estimating support efforts and plan and prioritize activities
  • Telecom experience/knowledge will be an advantage
  • Flexible to work in 24x7 shifts.
     

    Job Classification

    Industry: Telecom / ISP
    Functional Area: Engineering - Hardware & Networks,
    Role Category: IT Network
    Role: IT Network
    Employement Type: Full time

    Education

    Under Graduation: Any Graduate
    Post Graduation: Any Postgraduate
    Doctorate: Doctorate Not Required, Any Doctorate

    Contact Details:

    Company: Amdocs
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   Telecom Root cause analysis Automation Linux Software support PLSQL software quality microsoft Amdocs Product support

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    Amdocs

    Amdocs Development Center India Pvt. Ltd.

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