Trainer
- Conneqt
- 2 - 5 Years
- Hyderabad
- 3 years ago
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Job Description
Role: TrainerJOB RESPONSIBILITIES:
To train the new recruits on product & process/soft skills and bring them up to the expected bench mark, before they hit the floor.
Ensuring Improvement of Quality Scores of Employees
Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
Responsible for the certification of the new hire trainings at the respective center
Responsible to increase training through put for the respective batch.
Conducting Knowledge Assessment Test on timely basis.
Prepares new sales representatives by conducting orientation to sales process.
Developing individual coaching plans, providing resources and assistance.
Hiring SPECIFICATION:
Education:- Graduate
Experience:
Minimum 2 years of experience in training in the field of soft skills and communication.
Experience/knowledge of Bank's products and processes.
Attributes:
Good communication skills
Good interpersonal skills
Problem solving skills
Continuous learning ability
Soft skills
Feedback sharing
Clear and logical approach
CTC :30 to 37 K
Employement Category:
Employement Type: Full timeIndustry: Internet
Functional Area: Customer Service
Role Category: Process Trainer
Role/Responsibilies: Trainer
Contact Details:
Company: Conneqt BusinessLocation(s): Hyderabad
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Conneqt
CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...
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