Shaadi.com is Hiring For Validiation Back End
- People Group
- 1 - 2 years
- Mumbai
- 3 years ago
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Job Description
Job Description Executive Validation
Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.
Role As Validation Executive, you will be responsible for pre-sale validation for all personalized memberships. To be a successful Validation Executive, you should be proactive, patient, and able to work in a high-pressure environment.
What you will do in this role
- Will be responsible for pre-sale validation for all personalized memberships.
- Ensure that all customer escalations and complaints are managed to excellent professional standards.
- Track Customer Satisfaction & ensure closure of complaints.
- Take ownership of complaints & ensure it is resolved to customers satisfaction.
- Effectively co-ordinate with Ops teams to ensure implementation of the resolution given.
- Share information and knowledge with the other team members to reduce the number of repeated issues.
What you should have
- 1-2 years of customer support experience or experience as a client service representative.
- Language required English (Fluent) with Telgu or Malyalam (Fluent) and Hindi (Avg)
- Strong phone contact handling skills and active listening.
- Excellent negotiation skills and ability to manage difficult situations.
- Customer orientation and ability to adapt/respond to different types of situations.
- Extremely detail oriented and ability to organize.
- Strong integrity and work ethics.
- Minimum Qualification 12th passed.
Brownie Points
- Bachelors Degree.
- Knowledge of Caste and communities in India and any regional language will be added advantage.
Interested candidate can call or Whatsapp 9836000*** (Salahuddin) and also you can share your CV to md**********n@pe**************e.in
Job Classification
Industry: InternetFunctional Area: Customer Success, Service & Operations,
Role Category: Back Office
Role: Back Office
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: People GroupAddress: 2B ii,GROUND FLOOR, FILM CENTRE BUILDING, 68, TARDEO ROAD,MUMBAI, MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills: Customer Service Email calling Backend Operations Chat Support customer support
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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