Associate Customer Experience- Mutual Fund @ Angel Broking

Job Description

Roles and Responsibilities -

1. To handle Customer queries / complaints / grievances on call and e-mail

2. Resolve queries on call or e-mail with defined TAT

3. Interact with internal departments to seek support on query resolution where required

4. Liaise with external entities (Business Partners, SB, Stock exchanges, Banks, AMC, etc.)

5. Follow escalation matrix and follow-up with internal / external teams, when required

Desired Candidate Profile

• Good Call handling skills
• Good spoken & written English
• Strong Customer Service Orientation
• Ability to adhere to defined process & respond within TAT
• Basic knowledge of Mutual Funds, Broking, Insurance & Capital Market is an added advantage.

Work from anywhere

Interested candidate can share their CV to na*********g@an*********g.com

Job Classification

Industry: Financial Services
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Angel Broking
Address: Ground Floor, G-1, Ackruti Trade Centre,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, India
Location(s): Mumbai
Website: http://www.angelbroking.com

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Keyskills:   Grievance Handling NISM Customer Service Mutual Funds Banking Calling Query Resolution Customer Handling