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Senior System Administrator @ Rupeek

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 Senior System Administrator

Job Description

Sr Desktop Support Engineer Roles

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Skills

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • B.Sc in Computer Science or relevant field

Persona

  1. Preferred Industry would be IT, Start-up, Service based organizations.
  2. 3-4 years of Desktop Support Engineer, Technical Support Engineer or similar role
  3. Any certifications are a plus
  4. Excellent communication skills

Job Classification

Industry: FinTech / Payments
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Contract

Education

Under Graduation: B.Tech/B.E. in Any Specialization, B.Sc in Computers, Electronics
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Rupeek
Address: PLOT 45B,1ST A MAIN GROUND FLOOR WING B,SUBHAM COM, PLEX,SARAKKI INDUSTRIAL LAYOUT,JP NAGAR, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   Hardware Networking software networking System Administration Communication Skills Application Management Desktop Support Software Implementation Technical Support Application Support Management Skills

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Rupeek

Rupeek is a Bengaluru based leading fintech start-up. Started as an asset-backed online lending platform,Rupeek is aiming to disrupt the traditional brick and mortar lending models. Since our public launch in2015, we've cemented our position as the No.1 fintech startup in consumer lending sp...