Location: Nagpur About the Organization: Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision. Job Description :
Candidates with 9-15 years of experience in the Insurance operations
BFS and/or Insurance domain knowledge preferred
Experience in driving strategizing SLA/client metrics that report health of a project (commercial and delivery)
Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation
Good understanding of business with P&L responsibility
Sound exposure to Project Management Methodologies Estimation and Pre-sales support
Should have an executive presence
Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels
Strong Client Relationship management and stakeholder management skills
Effective Leader and excellent personal organization and planning skills
Should demonstrate the ability to solve problems creatively
Should be able to create and manage change
Leveraging Business acumen management experience change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations
Ability to work effectively in ambiguity shifting priorities and multiple deadlines
Flexible working in Shifts.
Employement Category:
Employement Type: Full time Industry: ITES Functional Area: Operations Role Category: Operations Manager Role/Responsibilies: Manager/ Senior Manager - Insurance Operations
Contact Details:
Company: Golden Opportunities Location(s): Chennai