Mega walk in for Customer Service Executive @ Atria Convergence

Job Description

ACT Fibernet Chennai hiring for Customer service voice process role.

Purpose of the Role:

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description

1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Desired Skills and Competencies

Mentioned in competency guide

Recruitment Specifications

Education
Graduate or equivalent

Work Experience
Minimum of 1 to 6 Years of work experience in voice process
Experience in customer service or call center background preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.
Job Location : T Nagar

Week Off : 6 days working & 1 day rotational week off

Rotational shifts.

In case of interest please walk in to the below mentioned venue for personal interview

Venue Details
TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

Interview Date : 16th to 31st Oct 2019
Interview Timing : 10am - 1pm
Notice Period : Preferably Immediate Joiner / Max 15 days

Contact Person: Mary (HR)

Regards
ACT TA TEAM

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