Customer Service Executive @ Reliance Securities

Job Description

Dear Candidate,
Greetings for the day!
We are hiring for Customer Service Executive

Roles and Responsibilities:

• Providing resolution for customer related queries on R Money products and processes at the call centre
• Developing a strong client relationship for customer satisfaction and experience as prime focus
• Attending to customers telephone calls.
• Outbound calling activity as and when there is a business requirement e .g Sales lead generation /SEBI documents etc
• Cross selling

Key Performance Indicators

Managing customer expectations
(Measured by: Percentage score of Calls evaluated)
Call deliverables
(Measured by: Percentage score of ACD report)
Quality Deliverables- No errors- communication quality- content- product knowledge etc
(Measured by: Percentage score of Calls evaluated)
Learning and development
(Measured by: Training Man days)
Adherence to process
Various departments within the organisations
Reliance Money Clients


Experience 1 to 3 years


Technical Competencies / Skills

• Excellent communications skills, persuasive & presentable
• Basic Capital Market Knowledge
• Experience of working in a Call Centre affiliated with financial products

Personal Attributes

• Basic understanding of call cenrtre and must have worked with one.
• Well versed with communication skills (Well spoken in English/Hindi)
• Attention to detail and accuracy with adherence to company policy
• Team Work

Formal Qualifications
12th Std or Bachelors degree in any discipline



Drive Dates:

Date:6-Nov-19

Time:2 pm - 5 pm

Date:8-Nov-19

Time:11 am - 2 pm

Date:12-Nov-19

Time:11 am - 2 pm


Location Details:

Ashar IT Park, Unit no. Part of B-2 and Part of B- 1,

B Wing, 4th floor, Jayashri Baug, Road No. 16,

Wagle Industrial Estate,

Thane West - 400604



Regards

Team HR

Employement Category:

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