Lead Consultant - IVR_Developer
- Genpact India
- 4 to 8 Yrs
- Hyderabad
- 3 years ago
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Job Description
Lead Consultant
Function : Technology, IT Managed Services
Location: Hyderabad , India
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Lead Consultant - IVR Developer
Responsibilities
- Extensive hands-on experience in handling Avaya Aura Experience Portal
- Excellent knowledge of developing multi-lingual self-service IVR applications using DB/ REST API / JavaScript integration
- A thorough understanding of API request processing with an emphasis on REST APIs.
- Experience in design, development & implementation of large IVR projects
- Experience in various CRM integration with CTI
- Designing of solution architecture with various Avaya and cloud tools/technologies
- Integration of 03rd party applications with Avaya IVR
- Must have ability to understand the customer requirement and convert it into the design specification
Minimum qualifications
- MCA / B. Tech Graduate
- Level 2+ experience in development of complex IVR applications using Avaya Orchestration Designer/VXML/CCXML
- Level 1.5 experience of designing and development knowledge of Google Dialogflow.
- Hands on Experience into Natural Language Processing, Machine Learning, Text, Voice.
- Proficiency in SQL query building and integration with IVR.
- Experience in webservice integration
- Level 2 experience in managing a team of IVR developers
- Experience in handling omnichannel contact center solution
Preferred qualifications
- Expertise with Avaya Aura Experience Portal, Google Dialogflow, CTI, other contact center tools and technologies.
- Experience in handling medium/large size customer RFI/ RFQ/ RFP
- Development of POC setup relevant to Contact Center or upcoming customer demo
- Self-drove in achieving goals and driving new technology integration and solution
- Experience in building and mentoring technical teams
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Lead Consultant - IVR_Developer
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Keyskills: sap environment delivery customer relations sales natural language processing avaya aura contact center customer focus crm integration machine learning managed services natural language language processing
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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